Library Collection

                                          New In Shelf

Odoo - Sample 1 for three columns

A Diamond in the Rough (2023)

by Steven van Belleghem


Radiate optimism, positivity and energy. Be loyal to your customers (& they will be loyal to you). Never forget to ask what you can do for your customer.
While many companies intend to be customer-oriented, only a few succeed in truly satisfying the customer. The key to success is building a customer-centric culture: a culture where management and staff know how to make customers feel valued.

Within these organizations, everyone is fully aware of their responsibilities to customers. As a result of these awareness, these business work hard at optimizing their customer-centricity. To polish their 'rough diamond' into a beautiful, shiny jewel. In more than 100 tips, A DIAMOND IN THE ROUGH shows you how to build a customer-focused company culture.




Odoo - Sample 2 for three columns

Practical Communication Skill (2014)

by Johnson Alvonco

Buku lengkap pertama yang menggabungkan model komunikasi umum dan sistim komunikasi organisasi Jepang model HORENSO”

90% masalah ditempat kerja disebabkan oleh masalah komunikasi dan kedepannya akan terus menjadi isu penting, oleh karena itu siapapun harus terus meningkatkan kemampuan komunikasi interpersonal dan organisasi.

Buku ini merupakan pilihan yang TEPAT bagi Anda yang menginginkan kesuksesan dalam berbisnis, berorganisasi dan kehidupan. Jika Anda mau dan mulai membaca serta memahami isi buku ini, berarti Anda mengawali langkah menuju sukses dalam berkomunikasi disemua peran kehidupan yang Anda jalankan.




Odoo - Sample 3 for three columns

The Lean Dentist : Establishing one-piece flow in patient treatment (2009)

by Sami Bahri, DDS

The Lean Dentist tells how a dental group transforms itself from typical batch-and-queue patient treatment to improved and profitable "one-patient flow". Formerly known as Follow the Learner, this book follows the effort, engagement, and success of Dr. Sami Bahri and his team, as they work through the ideas of lean thinking in all areas of their patient-focused practice.

In the newly updated, second edition of his book, Follow the Learner: The Lean Dentist, Dr. Sami Bahri describes how he and his staff in his dental practice transformed their work and their thinking from a traditional batch-and-queue approach to one focused directly on the needs of the patient.

Dr. Bahri has created an honest and straightforward look at personal and organizational transformation based on the ideas of lean problem solving and one-patient flow. He describes the experiments that led to rapid improvement and dramatic change. He has created a model of continuous improvement that lean thinkers everywhere can understand and relate to.



Podcast - PQM Knowledge Capture

Serba-Serbi Competency Model Development di Bhumi Jepara Service 
Odoo image and text block

Competency dapat diartikan sebagai kumpulan dan kombinasi dari pengetahuan, keterampilan dan karakteristik seseorang, dimana kombinasi tadi berperan dalam keberhasilan seseorang dalam menjalankan tugasnya di sebuah organisasi. BJS sebagai organisasi mencoba untuk melakukan seleksi untuk mengetahui kompetensi apa saja yang relevan dan apabila dikembangkan dapat meningkatkan kinerja organisasi. Berdasarkan kebutuhan BJS tersebut, PQM hadir membantu dalam melakukan identifikasi dan mengembangkan kompetensi melalui serangkaian aktivitas konsultansi yang disebut competency model development.     

Play - Eps.1 (15 min)

Serangkaian proses panjang dilalui oleh konsultan PQM untuk membantu BJS mulai dari identifikasi kompetensi yang dibutuhkan sampai menentukan metode development yang tepat untuk karyawan BJS. Pada akhirnya, output yang diberikan PQM kepada BJS menghasilkan kamus kompetensi, matrix kompetensi untuk tiap jabatan yang ada di BJS, form evaluasi yang membantu BJS dalam evaluasi secara mandiri terhadap karyawannya, serta beberapa output lainnya. Dan tentunya akan banyak dibahas tantangan yang dihadapi dalam menjalani rangkaian proses tersebut, serta bagaimana konsultan berkoordinasi dengan internal BJS agar proyek tetap dapat berjalan baik.

 Play - Eps.2 (15 min)    

Pada tiap proyek yang dijalani tentunya akan ada lesson learned yang didapat oleh PQM. Pak IR dan Ci DAS mencoba berbagi beberapa pengalaman ketika bekerjasama dan memenuhi kebutuhan klien yang sangat detail dalam menyusun kompetensi. Tidak hanya itu, bagaimana cara kerja dan ekspektasi klien juga menjadi hal yang dibahas agar dapat menjadi pelajaran bagi rekan-rekan PQM lainnya.  
Play - Eps.3 (15 min)



e-Collections

Odoo image and text block

e-Magazine

 

Talent Development March 2024 Issue

Go Vertical Leadership training programs often emphasize horizontal over vertical development, which thwarts leaders' effectiveness.

The Leadership Development Mismatch Recent research indicates that there's disparity between the effective methods to develop leaders and the approaches employers use.

Let EI Be Your Guide Emotional intelligence is a nonnegotiable skill for leaders and employees.

What's In Store Among Skills-Based Strategies Internal talent marketplaces are evolving into a valuable architecture for talent mobility and development within organizations.

Healthcare Workers Seek Infusion of Positive Workplace Culture Unique aspects of the healthcare industry present challenges to organizations seeking to increase satisfaction and well-being among clinicians.

What Does It Take to Energize Belonging Leverage actionable, research-based practices to ensure employees feel connected, respected, and protected in the workplace.

Writing Isn't Easy, but it Can Be Easier Compose high-quality content with the least effort to get the best results.

The Next Best Skill Is AI Fluency Ensure your organization's future by upskilling employees in artificial intelligence skills.

5 Strategies to Improve Succession Planning Ensure your company's succession planning is building a bridge to a bridge to a bright future.

Download Issue

View Previous Issues

Quality Progress March 2024 Issue

Ready to Retool? Quality and career experts take on several topics to consider when deciding to recast your career.

Selling Quality Quality professionals must reframe quality and regenerate a more positive mindset about it for the good pf industry and the profession.

Team Colors Get to know your quality team members and their temperaments to help teams work more effectively and thrive.

Standard Issues An integrated approach to ethics and integrity in QMS standards.

Statistics Spotlight Sorting out measures of agreement with  different data output types.

Download Issue

View Previous Issues

Harvard Business Review March-April 2024 Issue

How Fast Should Your Company Really Grow Why leaders should take a strategic perspective.

How to Succeed in an Era of Volatility Invest in prediction, adaptability, and resilience.

Bring Human Values to AI Speed and efficiency used to be the priority. Now issues such as safety and privacy matter too.

Nurturing Innovation A great idea isn't enough. Leaders must create an environment that allow teams to collaborate successfully over time.

How Machine Learning Will Transform Supply Chain Management It does a better job of using data and forecasts to make decisions.

For Start-Ups Seeking Talent, a Lofty Purpose Can Backfire People fear it will limit career opportunities and financial gain.

The Chair of Honeywell on Bringing an Industrial Business into the Digital  Age The company's digital transformation enabled it to navigate the challenges of recent years.

Download Issue

View Previous Issues

Odoo image and text block

e-Book

 

A Strategic Approach to Talent Development

Author : Association for Talent Development

To be strategic partner with a seat at the table, talent development professionals need to demonstrate that what they do has an impact on the organization's bottom line. They do so by having critical conversations with business-line leaders and other executives, and then prioritizing learning and development and other talent initiatives accordingly. In this TD at Work collection, "A Strategic Approach to Talent Development," you'll learn:

  • the steps to align TD solutions to strategic objectives

  • how to take a systems approach to build and reinforce organizational capability

  • how to start with outcomes in mind when developing an executive dashboard

 Click to Read


Surveys That Work: A practical guide for designing and running better surveys (2011)

Author : Caroline Jarrett

Surveys That Work explains a seven-step process for designing, running, and reporting on a survey taht gets accurate results. In a no-nonsense style with plenty of examples about real-world compromises, the book focuses on reducing the errors that make up Total Survey Error -- a key concept in survey methodology. If you are conducting a survey, this book is a must-have.

The companion website for this book is effortmark.co.uk/surveysthatwork or rosenfeldmedia.com/surveys-that-work

The book's diagrams and other illustrations are available under a Creative Commons license to download and include in your own presentations on Flickr.

Click to read

Working backwards: insights, stories, and secrets from inside Amazon

Author : Colin Bryar and Bill Carr (2021)

Working Backwards is an insider's breakdown of Amazon's approach to culture, leadership, and best practices from two long-time Amazon executives--with lessons and techniques you can apply to your own company, and career, right now.

In Working Backwards, two long-serving Amazon executives reveal the principles and practices that have driven the success of one of the most extraordinary companies the world has ever knowl. With twenty-seven years of Amazon experience between them--much of it during the period of unmatched innovation that created products and services including Kindle, Amazon Prime, Amazon Studios, and Amazon Web Services--Bryar and Carr offer unprecedented access to the Amazon way as it was developed and proven to be repeatable, scalable, and adaptable.

With keen analysis and practical steps for applying it at your own company--no matter the size--the authors illuminate how Amazon's fourteen leadership principles inform decision-making at all levels of the company. With a focus on customer obsession, long-term thinking, eagerness to invent, and operational excellence, Amazon's ground-level practices ensure these characteristics are translated into action and flow through all aspects of the business.

Working Backwards is both a practical guidebook and the story of how the company grew to become so successful. It is filled with the authors' in-the-room recollections of what "being Amazonian" is like and how their time at the company  affected  their personal and professional lives. They demonstrate that success on Amazon's scale is not achieved by the genius of any single leader, but rather through commitment to and execution of a set of well-defined, rigorusly-executed principles and practices--shared here for the very first time.

Whatever your talent, career o organization might be, find out how you can put Working Bacwards to work for you.

Click to read

Learning Experience Design Essentials

Author : Cara North (2023)


Traditional instructional design places undue emphasis on dumping training content on learners through a combination of information, media, and technology. What's missing is the context of how learning happens and the understanding that learning is a process, not a one-time event. Learning Experience Design Essentials explores how you can blend content and context to elevate your learning experiences through adopting user experience, user interface, and accessibility principles.

L&D expert Cara North maps out the skills and capabilities that shape and define the work learning experience design (LXD) professionals do. She also lays out an LXD process to guide readers in creating effective experiences. It includes the all-important task analysis to understand the shoes your learners walk in while performing at work. Other steps include creating assessments, conducting usability testing, and messaging the why behind the learning experience.

This book will help you craft a 30/60/90 day plan to apply the concepts throughout. And by the end, you'll feel confident saying "yes" to the simple question, "Would you want to take your own learning experiences?"


Click to read

AIAG & VDA Failure Mode and Effects Analysis FMEA Handbook (2019)

Author :  AIAG & VDA

The AIAG & VDA FMEA Handbook is the new automotive industry reference manual for Failure Mode and Effects Analysis; it will be used as a guide to assist suppliers in developing Design FMEA, Process FMEA, and Supplemental FMEA for Monitoring and System Response. Developed with a global team of OEM and Tier 1 Subject Matter Experts (SMEs), it incorporates best practices from both AIAG and VDA methodologies into a harmonized, structured approach. This Second Printing of the First Edition (English, Chinese, Portuguese and Spanish versions only) includes the content identified on the errata sheet. No new FMEA content is included in this document.

 

Click to read

Production Part Approval Process 4th Ed. (2024)

Author : AIAG

PPAP is the industry standard that defines the production part approval process and demonstrates engineering design records and specification requirements are achieved by the supplier's manufacturing process. The PPAP guideline provides the minimum expectations a supplier must document and submit to a customer for approval to ship production part quantities. NOTE: The PPAP 4th edition, 2nd Printing includes the corrections from the PPAP errata sheet dated July 19, 2006. The PPAP 4th edition, 2nd Printing, does not contain any new PPAP requirements; therefore, PPAP 4th edition and PPAP 4th edition, 2nd Printing are considered technically equivalent and valid editions.


Click to read

Advanced Product Quality Planning 3rd Ed. (2024)

Author :  AIAG

Focusing on the "why" behind the "what" and "when", the APQP 3rd edition manual addresses how to improve successful new product launches, with updates to reflect agile product management, and new sections on sourcing, change management, APQP program metrics, risk assessment mitigation plans, and gated management. Along with the removal of Control Plan content - now a standalone document - further revision include new information on "part traceability," various checklists, and examples of several common analytical techniques used during the APQP process to help enhance your understanding.

Click to read

Control Plan 1st Ed. (2024)

Author : AIAG

The Control Plan 1st edition manual provides clarification on various requirements, further explanation on linkages to APQP processes, and detailed guidance on how to develop control plans, along with industry best practices for effectively using these plans. Additional updates include the introduction of a "Safe Launch" requirement to control plan phases, examples of developing plans for highly automated manufacturing applications, guidance on using software to develop and manage control plans, and revised examples, tables, forms, and checklists for additional support.


Click to read

Odoo image and text block

Webinar & Online Training (External)

File presentasi dari webinar external yang diikuti oleh rekan-rekan PQM dan di-share, kini dapat dilihat dan dipelajari bersama.

Odoo image and text block

#dropajadulu

Rekan-rekan punya file berupa artikel, jurnal, ebook terkait online training, webinar, practical new normal, dll? drop dulu aja nanti kami bantu publish di web page ini.

#listajadulu

Rekan-rekan, punya sumber online artikel, jurnal, ebook terkait best practice new normal, online training dll? masukan aja dulu ke dalam list, nanti kami bantu explore 

Knowledge Request Form

Halo PQM'ers, sebagai upaya untuk mengidentifikasi  knowledge  yang rekan-rekan butuhkan saat ini, atau ada layanan dari  library  yang rekan-rekan butuhkan, maka kami coba memperkenalkan  Knowledge Request Form. Silahkan gunakan form yang telah dibuat apabila ada yang rekan-rekan butuhkan terkait hal-hal berikut : Upload  dokumen yang ingin dishare kepada PQM'ers, baik berupa e-book, artikel,  case study,  video, standard, dan lainnya) - Perekaman video training dan pembuatan silabus, yang nantinya akan dibantu oleh KM - Penyimpanan dokumen untuk  consulting project Pembelian report, buku, majalah, standard, dan beragam konten  knowledge  lainnya yang dibutuhkan.

KNOWLEDGE REQUEST FORM