ADVANCED KAIZEN EVENT IN SERVICE OPERATIONS

Did you know that the implementation of Kaizen helps companies improve their culture and employee enthusiasm to make changes in the organization in a short time?

We invite you to see the direct application of Kaizen in the workplace. Not only that, we will also introduce Value Stream as the next level of Kaizen implementation!

Be prepared to learn how to arrange Kaizen activities systematically and practically, directly from PT. Bank Central Asia, Tbk - Consumer Credit Business Division

TARGET PARTICIPANTS

Director/Management team as well as all personnel/staff responsible for running Continuous Improvement activities in the company.

PROGRAM OUTLINE

BCA - DBKK Office Tour
Lean Kaizen Intro and Methodology
Current State Map - VSM
- Mapping Selected Product Value Stream
- Genba Observation
- Complete the data-box of Current
- State Map
- Summary of baseline data
- Analyze the Current State
- Presentation by each Team
Future State Map - VSM
- Creating Flow
- Designing a Lean Flow
- Simulate and/or Execute Kaizen Event Plan
- Collect Data (Before vs After)
- A3 Report of Kaizen Event
- Summary of Kaizen Event (Before vs After Kaizen)
- Update the Future State Map
- Presentation by each Team
- Final Simulation and/or Execution of Kaizen Event Plan
Kaizen Event Report
- Collect Data (Before vs After)
- Finalize Report of Kaizen Event
Presentation to Top Management
Sharing session from selected Mini Company