New In Shelf
A Guide to the Project Management Body of Knowledge (7th Ed.)
by Project Management Institute (2021)
PMBOK Guide is the go-to resource for project management practitioners. The project management profession has significantly evolved due to emerging technology, new approaches and rapid market changes. Reflecting this evolution, the Standard for Project Management enumerates 12 principles of project management and the PMBOK Guide - Seventh Edition is structured around eight project performance domains. This edition is designed to address practitioners' current and future needs and to help them be more proactive, innovative and nimble in enabling desire project outcomes. This edition if the PMBOK Guide:
- Reflects the full range of development pproaches (predictive, adaptive, hybrid, etc.)
- Provides an entire section devoted to tailoring the development approach and processes
- Includes an expanded list of models, methods, and artifact
- Focuses on not just delivering project outputs but also enabling outcomes
- Integrates with PMI standards for information and standard application content based on project type, development approach, and industry sector
The Four Tendencies
by Gretchen Rubin (2017)
During the author's multibook investigation into human nature she realized that by asking the suspiciously simple question "How do I respond to expectations?" we gain explosive self-knowledge.
She discovered that people fit into FOur Tendencies: Upholders, Questioners, Obligers, and Rebels. Our Tendency shapes every aspect of our behavior, so understanding this framework lets us make better decisions, meet deadlines, suffer less stress and burnout, and engage more effectively. The Four Tendencies explain why we act and why we don't act.
The framework holds practical answers if you've ever wondered...
- People can rely on me, so why can't I rely on myself?
- Why do people tell me that I ask too many questions?
- How do I work with someone who refuses to do what I ask - or one who keeps telling me what to do?
- How do I stop my teenager from dropping out of school?
- Why can't I convince my patients to take their prescriptions?
- How can my team become more effective, with less wasted time and conflict?
One of the big daily challenges of life is: "How do I get people -- including myself -- to do what I want?" Knowing the Four Tendencies make this task much easier.
The Service Culture Handbook: A step-by-step guide to getting your employees obsessed with customer service
by Jeff Toister (
Every company want employees who are obsessed with customer service.
The Service Culture Handbook: A step-by-step guide to getting your employees obsessed with customer service can help you created that type of culture in your organization.
Discover what elite companies do differently. Learn how they engage employees to embrace a service cultures and deliver consistently outstanding service.
The book is a quick and entertaining read that draws upon profiles of successful companies, shares cutting-edge research, and provides practical tools and worksheets to guide you through implementing each concept.
Podcast - PQM Knowledge Capture
Kangar Consolidated Industries (KCI) yang berada di bawah bendera O-I (Owen Illinois) merupakan perusahaan yang bergerak dalam packaging berbahan dasar gelas. PQM mulai membantu Kangar menerapkan aktivitas 5S sejak tahun 2008 setelah diundang oleh Timothy Burrill yang merupakan Presiden Director di plan Jakarta. Program ini berjalan mulai dari bagaimana membenahi proses yang paling kritikal yang ada di pabrik tersebut, lalu mempersiapkan SDM agar siap dan selaras dengan perubahan yang terjadi dikarenakan penerapan 5S. Perjalanan project ini dimulai dari membenahi satu area yang kemudian terus berlanjut ke area lain. Tentunya beragam pengalaman dirasakan konsultan ketika berupaya menunjukan perubahan pada area kritikal melalui 5S, dapat memberikan dampak positif kepada perusahaan.
Tantangan dan hambatan tentunya akan selalu ada dalam setiap project. Begitu juga yang dialami oleh PQM ketika membantu Kangar, salah satunya adalah anggapan bahwa penerapan 5S hanya membuang waktu. Memperjelas tujuan dari project ini ke setiap level/bagian menjadi salah satu upaya PQM. Mengumpulkan pain atau permasalahan yang ada untuk kemudian dikaitkan dengan kegiatan 5S juga dilakukan tentunya dengan mengajak Top Management untuk memastikan bahwa tujuan bersama dari 5S ini dapat dibuktikan sehingga memotivasi semua karyawan untuk terus menjalankan 5S. Play - Eps.2 (14 min)
Sisi lain dari jalannya project ini, selain berdampak positif untuk bisnis perusahaan, juga berdampak positif pada karir individu di Kangar. Keberhasilan Kangar menerapkan 5S bahkan menjadi case study untuk coba diterapkan di O-I regional lainnya di Asia. Kisah apalagi yang berkesandari jalannya project ini? Dapat diketahui dari episode 3 berikut.
Play - Eps.3 (18 min)
Dalam 14 menit episode terakhir ini, Pak Bowo dan Pak Jarot akan banyak berbagi mengenai tips keberhasilan project 5S agar kedepannya juga dapat dilakukan oleh rekan-rekan konsultan lainnya.
Play - Eps.4 (14 min)
Don't Let Power Corrupt You
AI Regulation is Coming
How to prepare for the inevitable
Unconscious Bias Training that Works
Increasing awareness isn't enough
Rebuild Your Workforce for the Post-Pandemic World
A Simpler Way to Modernize Your Supply Chain
How to spend less and accomplish more
How Chinese Retailers Are Reinventing the Customer Journey
Five lessons for Western companies
Complementary Alliance Using 5S and SMED to reduce average changeover downtime.
Rules of Thumb Avoid worrying about normality when sample Cpk > 2 with these practical tips.
Random Thoughts How some illustrations can confuse, mislead and muddy waters if you're not careful.
Human Side of SIx Sigma The time for culture analysis before and after incidents is now.
Thinking Lean Successfully implementing Lean in a Covid-19 world.
Nuts & Bolts Never underestimate the power of the basics.
The purpose of Measuring Data Quality for Ongoing Improvement is to help people understand ways of measuring data quality so that they can improve the quality of the data they are responsible for. A working assumption is that they can improve most people--even those who work in the field of information quality--find data quality measurement difficult or perplexing. The book will try to reduce that difficulty by describing the Data Quality Measurement Framework (DQAF), a set of 48 generic measurement types based on five dimensions of data quality: completeness, timeliness, validity, consistency, and integrity. The DQAF focuses on objective characteristics of data. Using the framework requires a wider context of your organization's data: where it comes from, where it is stored, how it moves within the organization, who uses it, and to what ends.
Author : Scott Thorpe
This book will teach you to create solutions to your toughest, even impossible, problems. You will learn techniques implicit in the solutions of Albert Einstein, history's greatest problem solver. Einstein solved some of the world's most bewildering problems. He was successful because he has very different way of thinking. You can learn to think in the same way. You won't become any smarter, but you will start seeing the solutions you have been ignoring.
These techniques, and those of others presented here, are not just for unraveling the mysteries of the universe. By learning new ways to solve problems, you can learning new ways to solve problems, you can increase the profitability of your business, improve educational opportunities for you children, make artistic and creative breakthroughs, and enhance the quality of your life. Tough problems of all kinds can be resolved because one universal principle is at the core of learning to think like a genius: you've got to break the rules.
Author : Michael Simonson
Teaching and Learning at a Distance is written for introductory distance education courses for pre-service or in-service teachers, and for training programs that discuss teaching distant learners or managing distance education systems. This text provides readers with the basic information needed to be knowledgeable distance educators and leaders of distance education programs. The teacher or trainer who uses this book will be able to distinguish between appropriate uses of distance education. In this text we take the following themes.
Author : Samuel C. Certo and Travis Certo
From a pedagogy standpoint, the 14th edition of Modern Management continues its unique-in-the-marketplace focus of developing students' management skills across all the primary management functions. Each chapter opens by identifying a specific management skill on which the chapter focuses. The remainder of the chapter contains several purposefully placed features designed to help students develop that skill.
In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book The Experience Economy is now a classic, embraced by readers and companies worldwide and read in more than a dozen languages.
And though the world has changed in many ways since then, the way to a customer's heart has not. In fact, the idea of staging experiences to leave a memorable -- and lucrative -- impression is now more relevant than ever. With an ongoing torrent of brands attacking consumers from all slides, how do you make yours stand out?
Welcome to the new Experience Economy. With this fully updated edition of the book, Pine and Gilmore make an even stronger case that experience is the missing link between a company and its potential audience. It offers new rich examples--including the U.S. Army, Heineken Experience, Autostadt, Vinopolis, American Girl Place, and others--to show fresh approaches to scripting and staging compelling experiences, while staying true to the very real economic conditions of the day.
Author : IDEO.org (2015)
Embracing human-centered design means believing that all problems, even the seemingly intractable ones like poverty, gender equality, and clean water, are solvable. Moreover, it means believing that the people who face those problems every day are the ones who hold the key to their answer. Human-centered design offers problem solvers of any stripe a chance to design with communities, to deeply understand the people they're looking to serve, to dream up scores of ideas, and to create innovative new solutions rooted in people's actual needs.
A full-color, 192-page book, the Field Guide comes with 57 design methods, the key mindsets that underpin how and why IDEO.org believes design can change lives, a full slate of worksheets, and case studies from projects that show human-centered design in action.
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Knowledge Request Form
Halo PQM'ers, sebagai upaya untuk mengidentifikasi knowledge yang rekan-rekan butuhkan saat ini, atau ada layanan dari library yang rekan-rekan butuhkan, maka kami coba memperkenalkan Knowledge Request Form. Silahkan gunakan form yang telah dibuat apabila ada yang rekan-rekan butuhkan terkait hal-hal berikut : - Upload dokumen yang ingin dishare kepada PQM'ers, baik berupa e-book, artikel, case study, video, standard, dan lainnya) - Perekaman video training dan pembuatan silabus, yang nantinya akan dibantu oleh KM - Penyimpanan dokumen untuk consulting project - Pembelian report, buku, majalah, standard, dan beragam konten knowledge lainnya yang dibutuhkan.