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New In Shelf
Business Process Management : konsep & implementasi
by Mahendrawathi (2018)
Buku ini dibuka dengan penjelasan tentang latar belakang kemudian kemunculan BPM, definisi dasar proses bisnis mengapa perusahaan membutuhkan proses bisnis, nisiatif-inisiatif BPM, beberapa business process framework yang utama seperti Process Classification Framework (PCF), Supply Chain Operation Reference (SCOR) dll, serta konsep kematangan proses bisnis atau Business Process Maturity Model. Selanjutnya bagian kedua akan memaparkan beberapa hasil penerapan sebagian aspek dari BPM pada kasus nyata baik pada perusahaan mikro, kecil, dan menengah (UMKM) maupun perusahaan besar. Bagian ketiga dari buku ini memberikan gambaran tentang perkembangan proses bisnis ke depannya
KAI Recipe : perjalanan transformasi Kereta Api Indonesia
by Toto Pranoto, Nurdin Sobari, dan Ruslan Prijadi (
Buku yang ditulis berdasarkan kajian teori manajemen strategi, manajemen transformasi, manajemen transportasi, dan hasil studi praktik yang berjalan pada PT Kereta Api Indonesia (KAI). Kajian juga dilakukan dengan mempelajari studi-studi kasus industri kereta api di manca negara, laporan-laporan konferensi kereta api dan berbagai kajian industri kereta api di manca negara, laporan-laporan konferensi dan berbagai kajian industri terkait yang pernah ada.
Serangkaian wawancara dilakukan kepada para direksi KAI dan jajaran manajemen untuk mendapatkan gambaran lengkap setiap aspek manajemen yang berlaku, Wawancara juga dilakukan dengan pihak regulator dalam hal ini Dirjen Perkeretaapian Kemementerian Perhubungan RI. Tim penulis melakukan kunjungan lapangan untuk melihat langsung proses perbaikan yang dilakukan. Observasi juga dilakukan terhadap aktivitas-aktivitas manajerial termasuj rapat komite eksekutif KAI.
Kaizen Express : fundamentals for your lean journey
by Toshiko Narusawa and John Shook
With Kaizen Express, the author express and approach to Kaizen that is at once a return to basic while also emphasizing the centrality of experiential learning at the individual and team level. Many try to incorporate a Kaizen mindset by focusing on theory, obscuring the fact that there are basic skills, routines, and tools that for the foundation for this approach. Kaizen Express is grounded in the belief that the thinking of the Toyota Production System (TPS) can only be achieved through doing : "it's easier to act your way to a new way of thinking that to think your way to a new way of acting."
The original Kaizen Express was intended primarily as an aid to Japanese readers and to non-Japanese working at Japanese-affiliated factories around the globe. As English is the official language of most multinational companies, our hope was that Japanese and non-Japanese could use Kaizen Express to learn TPS together. So, Kaizen Express is a primer -- covering the basics of TPS -- but it is also comprehensive, covering most of the topics a production team might need to learn in its first year or two of implementing TPS.
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Making Remote Work
Follow these eight best practices and proven tactics to get the most out of remote audits.
Driving High Performance
Learn from one healthcare system's efforts to achieve ISO 90001:2015 certification.
Upgrade Your Assessment
A new method using balanced scorecard performance metrics supports ISO 9001:2015 compliance assessments and provides insights into the effectiveness of communication and leadership activities.
Paying close attention to the strong connection between ISO/IEC 17025 accreditation and ISO 9001 will pay off when selecting a testing or calibration lab.
Pivot and Adapt Foresight and learning agility should be part of your professional development so you're ready for what's to come.
The Final Straw If you're working in a toxic environment, determine whether it's time to go and how to leave that negativity behind.
What Lies Beneath Instructional designers must be mindful of the observable and indiscernible cultural factors that influence how learners may react to training.
At Attention Gain better results with training that's immersive.
Unleash and Build Leadership Capabilities Executive coaching programs are beneficial for both existing and potential execs.
Use Your Facilitation Skills to Become a Better Leader Correlations exist between leaders and facilitators' behaviors and actions.
Employee Experience or Employee Engagement? Rather than viewing it as an either-or proposition, go for both.
An Onboarding Makeover to Match a Hiring Boom A rapid increase in district managers at Securitas necessitated a program revamp, which is showing early promise.
5 Ways to Prepare for Adobe Flash Expiration Plan ahead to ensure that learning content isn't left in the dark.
Stop Overengineering People Management
The trend toward optimization is disempowering employees.
Social-Impact Efforts That Create Real Value
They must be woven into your strategy and differentiate your company.
Global Supply Chains in a Post-Pandemic World
Companies need to make their networks more resilient. Here's how.
Adapt Your Business to the New Reality
Start by understanding how habits have changed.
Pull the Plug on a Project with an Uncertain Future
A real estate developer considers whether to push forward with an office complex in the midst of Covid-19.
Deals will reshape industries in the time of COVID-19 Crisis creates business opportunities. This time, M&A activity will lead the way, and buyers will be in the driver's seat.
Companies will have to get creative to advance sustainability amid crisis As COVID-19 plunges the world into recession, consumers will be more sensitive to price.
The hidden value in getting compliance right In times of crisis and recovery, a strategic approach to compliance can build trust and create value for customer, stakeholders, and society at large.
Why managing uncertainty is a key leadership skill The ability to cope with ambiguity is at a particular premium.
Spark and sustain growth by focusing on company culture Businesses that identify organizational strengths will be better positioned to weather the disruptions of COVID-19.
Revealing leaders' blind spots There is very little overlap between the management areas leaders think they need to improve and the weaknesses identified by those they lead. Reconciling these differences will improve leaders and their organizations.
A lesson in creating successful companies that care The COVID-19 pandemic is highlighting how altruistic businesses adapt, remain flexible, and survive.
Leading Virtual Project Teams
Author : Margaret R. Lee (2014)
The book addresses the challenges the virtual project management environment poses to traditional methods of leaderships and communication. It introduces new approaches for adapting existing leadership theories to e-leadership as well as progressive tools and techniques to improve virtual project communications.
Explaining how traditional leadership theories and models can be applied to contemporary projects, the book details methods virtual managers can use to enhance virtual communications. The final chapter describes the e-leadership skills and competencies project managers will need to ensure sustainable success in today's competitive business environment.
This book provides the virtual project manager with the tools and techniques to improve e-leadership and communications. Complete with case studies that illustrate real-world applications to the virtual challenges presented in each chapter, the book is a suitable text for educational institutions looking to increase understanding of project management leadership and communications outside the traditional project environment.
Author : Bernard Garrette, Corey Phelps, and Olivier Sibony (2018)
Written in an accessible and engaging style, Cracked It! provides compelling stories of both good and bad problem solving and solution selling from diverse contexts. We learn how a new CEO quickly sized up a problem facing an aging retail chain and implemented a strategic solution that worked for him before, only to experience disastrous results; how an industrial designer of MRI scanners saw his design problem through the eyes of a child, leading him to reimagine the scanner experience; and how a seasoned scientist failed to convince people that too much sugar causes obesity, while a shrewd rival successfully sold an alternative story incriminating fatty food.
Cracked It! will be an indispensable manual for anyone interested in creating value by helping their organizations crack the problems that matter most.
The remedy : bringing lean thinking out of the factory to transform the entire organization
Author : Pascal Dennis (2010)
Why a book about Lean outside the ?
Because that's where the opportunity lies. Upstream -- in marketing, design, and engineering. Downstream -- in distribution, sales and customer service. These, together with healthcare, service, and government, are Lean's frontier.
Every core Lean principles applies outside the factory. But business processes are harder to fix.
Why a sequel to Andy & Me?
The characters of Tom Papas and Andy Saito seemed a natural vehicle. Readers seemed to like them, and I too.
We're emerging from an economic catastrophe, which claimed many great companies and put millions of people out of work. lean has the potential to reduce human misery and increase human happiness by doing more with less, while providing meaningful work.
We Move Our Own Cheese : a business fable about championing change
Author : Victor E. Sower and Frank K. Fair (2018)
Has it ever seemed that while you are struggling to pull your idea into consideration, others are actively holding you back? If you just had the power, you think, great things could be accomplished.
What is your reaction? Have you and others who suggest new ideas been so beaten down in the past that you simply let the idea go because your idea is ind? The answer is all of the above.
This book is designed to help those with limited positional power to find ways to get their ideas seriously considered. It is also designed to help those with positional power create a culture that encourages ideas that will benefit the organization regardless of their source.
In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book The Experience Economy is now a classic, embraced by readers and companies worldwide and read in more than a dozen languages.
And though the world has changed in many ways since then, the way to a customer's heart has not. In fact, the idea of staging experiences to leave a memorable -- and lucrative -- impression is now more relevant than ever. With an ongoing torrent of brands attacking consumers from all slides, how do you make yours stand out?
Welcome to the new Experience Economy. With this fully updated edition of the book, Pine and Gilmore make an even stronger case that experience is the missing link between a company and its potential audience. It offers new rich examples--including the U.S. Army, Heineken Experience, Autostadt, Vinopolis, American Girl Place, and others--to show fresh approaches to scripting and staging compelling experiences, while staying true to the very real economic conditions of the day.
Author : IDEO.org (2015)
Embracing human-centered design means believing that all problems, even the seemingly intractable ones like poverty, gender equality, and clean water, are solvable. Moreover, it means believing that the people who face those problems every day are the ones who hold the key to their answer. Human-centered design offers problem solvers of any stripe a chance to design with communities, to deeply understand the people they're looking to serve, to dream up scores of ideas, and to create innovative new solutions rooted in people's actual needs.
A full-color, 192-page book, the Field Guide comes with 57 design methods, the key mindsets that underpin how and why IDEO.org believes design can change lives, a full slate of worksheets, and case studies from projects that show human-centered design in action.
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